💸 Refund Policy
At Yixsses, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.
✅ Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Return requested within 14 days of delivery
- Item must be unused, unworn, and in the original packaging
- Proof of purchase (order number or receipt) is required
🚫 Non-Returnable Items
We do not accept returns or refunds on:
- Final sale or clearance items
- Personalized or custom-made products
- Items returned without prior approval
🔁 Return & Refund Process
- Contact us at [email protected] with your order number and reason for return
- Our team will review your request and provide return instructions
- Once we receive and inspect your returned item, we’ll notify you of the approval status
- Approved refunds will be processed back to your original payment method within 5–10 business days
📦 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping method for your protection.
📸 Damaged or Incorrect Items
If you received a defective, damaged, or wrong item, please contact us within 7 days of delivery with clear photos. We’ll arrange a replacement or full refund at no extra cost.
💳 Late or Missing Refunds
If your refund hasn’t appeared after 10 business days, please:
- Check your bank account again
- Contact your credit card company or bank (processing times may vary)
- Then contact us if the issue remains unresolved
If you have any questions, please don’t hesitate to reach out at [email protected]. We’re always happy to assist you.